FAQ
Common questions about orders, delivery and your account
Find answers to the most common questions below. For anything else, contact My Company.
Add items to your cart, check out, then enter your shipping address and payment method. You will receive a confirmation email once the order is placed.
Available payment methods are shown at checkout (card payment, and possibly other providers depending on the store setup).
Times and fees depend on the carrier and your address. They are calculated and shown before payment in the order summary.
Yes, under consumer law and our terms of sale (CGV). Contact us at contact@masociete.com to start a return.
Click “Login” then “Create an account”, or check out as a guest and create an account from the confirmation page. Your account lets you track orders and save addresses.
Use the site contact form or email contact@masociete.com. We reply as soon as possible on business days.